Fifteen minutes. No pitch.
A free video call with our studio concierge — to help you decide, not to close you. Bring a photograph and your questions. We'll bring fifteen years of silk.
Decide well, or not at all.
Help you see clearly
- ✓Look at your photograph with you — light, pose, fur, and what silk can honestly do with each.
- ✓Explain the real difference between Silk & Shadow, Bespoke, and (soon) Fine Line — in stitch, scale, price, and timeline.
- ✓Give you a budget framework — including when the smaller format is the better portrait.
- ✓Tell you if your photo isn't suited to embroidery yet — and what would fix it.
Ever do these
- ✕Pressure you to order — commissions open monthly; they don't close on calls.
- ✕Quote a price we can't hold, or invent one before seeing the photograph.
- ✕Offer a discount — we don't, at any volume, on any day. Ever.
- ✕Upsell a format your photograph doesn't need. Smaller is often better; we'll say so.
Three conversations we have every week.
The single most common question. Light, angle, and resolution each matter — ten seconds for a trained eye, a week of wondering otherwise. Bring it; we'll tell you the truth.
Real differences in stitch, scale, price, and timeline — we'll show you, not tell you, with pieces from the frame and the reasoning behind each line.
For the memorial that must be right the first time, and the anniversary that's closer than it looks. We'll help you choose quietly, and on time.
Tell us when works. We'll confirm it personally.
Request a fifteen-minute conversation and share a few times that suit you. The studio will reply by email to agree on a time and send the meeting details.
What happens next.
Within two days
A written summary of everything we discussed — photograph notes, product-line recommendation, and the budget framework. Yours to keep, order or not.
One follow-up
A single email, a week later, asking exactly one question: would you like to continue, or shall we close the file? No sequences, no funnels.
Whenever you're ready
Commissions open monthly. When yours is ready to begin, everything from the call is already on file — nothing explained twice.
Before you book.
Entirely. No card taken, no deposit held. A decision at this price deserves a conversation, not a form — and a studio that needs to charge you fifteen minutes for honesty probably isn't selling much of it.
One photograph — or three. The ones you love, not the "technically best" ones. And whatever you're unsure about: price, size, timing, whether silk is the right memorial at all. All fair questions.
English. Mandarin by request — our masters' first language, and our concierge's second.
Yes. Reply to the studio's email and we will arrange another time.
Most callers aren't. That's the point of the call. You'll leave with a clear recommendation and no obligation — and if the honest advice is "not yet", we'll say that too.
Our studio concierge — trained on every piece currently at the frame, with the masters one wall away. If your question needs Master Lu or Master Wang's eye, we'll bring the frame to the camera.
Some stories are easier typed than said.
Send the whole thing — photographs, timeline, budget, doubts — through the Bespoke consultation form. Same honesty, no calendar required.
Start a Bespoke Consultation